1. Eligibility for Returns

• Products can be returned within 1 week from the date of purchase, provided there is a valid reason (e.g., manufacturer defect, incorrect item, or dissatisfaction with the product’s performance).
• Change of mind or personal preference returns are not eligible unless otherwise specified.
• Items must be:
  • Unused
  • In their original packaging
  • Include all accessories and manuals
• Receipt (for in-store purchases) or invoice (for online purchases) must be presented.

2. Non-Returnable Items

• All sales under 50 AED are final and cannot be returned.
• Opened or used headphones, earphones, or similar products for hygiene reasons.
• Digital products or downloadable content.
• Clearance or final sale items.

3. Return Conditions

• Returned products must not be different from the ones bought.
• If the item is found to be used or missing components, the return will be declined.
• Further inspection will be conducted before issuing a refund to ensure the product meets the return criteria.
• Restocking fees may apply to opened or non-original condition returns.

4. Refund Process

• Refunds will be processed to cash, bank transfer, or the original payment method.
• For online purchases, refunds will exclude delivery fees for returning the item.
• Refunds may take up to 5-7 business days to process.
• Refunds to the card are only eligible if requested on the same day as the purchase.

5. Exchanges

• We accept exchanges under specific conditions:
  • The item must be unopened, unused, or have a manufacturer defect.
• Non-defective item exchanges (e.g., change of mind) may be subject to a restocking fee and must be in original condition.

6. Warranty

• We offer a 1-month warranty for defective products, ensuring items are in proper working condition.
• Damages caused by misuse, accidental damage, improper handling, or unauthorized repairs are not covered under the warranty.
• Claims must be made within the warranty period, and proof of purchase is required.

7. International Returns

• For international returns, customers are responsible for return shipping fees.
• Products must meet return conditions, and any customs charges will be borne by the customer.

8. Condition of Refund Packaging

• Returned products must be in original, undamaged packaging with all accessories, manuals, and labels intact.
• We cannot accept returns on items with missing or damaged packaging unless the product is defective.

9. Lost or Missing Items in Delivery

• If your order is lost or damaged during delivery, please notify us within 48 hours.
• We will assist in resolving the issue, including providing a replacement or refund, depending on the situation.

10. Customer Responsibilities

• Ensure returned products are securely packaged to prevent damage during transit.
• Use a trackable shipping service or purchase shipping insurance for higher-value items to ensure safe delivery.

Customer Assistance

• For questions regarding returns or exchanges, please contact our customer support team at [email protected].
• We are available Monday through Friday, 10 AM to 10 PM.

Holiday/Promotional Sales

• During sale events or promotional periods, returns may be subject to a shorter return window or may be final sale.
• Please review specific return conditions for each promotion on our website.